Here you will find all the answers to the most frequently asked questions!
How are the course and Rockin' Potty Training Kit delivered?
As soon as you purchase our Rocking Potty Training Kit you will receive a login to access our course instantly! Your kit will be sent via courier and you will be provided with tracking details.
What is the difference between each item in your range?
Based on feedback from customers, we are offering the following packages:
1. Rock At Potty Training Course - includes 5 modules of videos and Issues section, a downloadable reward chart, THE POTTYS® E-book, downloadable instruction cards and downloadable certificate! This option is perfect for someone looking to print a reward system and get started right away!
2. Interactive Game Kit - this includes our Interactive Game Kit only. It is our physical reward kit that gets mailed to you for the ultimate potty learning experience! It includes an advent style reward chart with 12 character toy rewards, THE POTTYS® storybook, potty decoration stickers, instruction cards and certificate! No printing required.
3. Course + Kit Bundle - This is our course and Interactive Game Kit Bundle. where you receive our physical product in the mail and course access online, as well as access to downloadable version fo our chart if you are wanting to use the chart again!
Can I begin the course before receiving the product?
Absolutely! You will be automatically be provided login details as soon as you make a purchase. We recommend you get started on the course before receiving the product so you can begin preparation for training.
What if I need extra help when potty training?
We offer an opportunity to join our 'VIPees' membership where you can get unlimited chat, email and text support should you face any potty training hurdles! There are also additional benefits for joining our membership, including exclusive access to our facebook community, additional coupons, ebook version of THE POTTYS® storybook & more!
What if my child has already tried potty training, will this work?
Absolutely! As your child enters THE POTTYS® world of potty band characters, they will be excited and motivated to learn!
Our course will help guide you through an easy step-by-step process and Issues section helps to solve potty training issues you have or have had in the past.
How long do I get access to the course?
You have lifetime access to our course!
If you are not completely satisfied with your THE POTTYS® purchase for any reason, you are able to return it for a full refund. All refunds will be refunded to the credit card that was used to process the order.
Include your order number and email used to purchase the order in the email
Our team will respond to you to arrange the refund.
Once the refund is confirmed, it may take 48-72 hours to process your refund.
How long do deliveries take?
Current ship times are 2-5 business days within the USA.
Please note these are extended lead times for shipping due to extraordinary circumstances relating to Covid 19. We are a small business shipping internationally, and with all major carriers experiencing shipping delays you may experience these extended lead times.
Lead times outside of the USA are currently between 2-3 weeks. During this time, you will receive a tracking number for your convenience. If for whatever reason you experience any further delays, please contact us immediately and our team will swiftly resolve your issue.
Thank you in advance for your support for our small business, and for your patience! We hope that our products help make your potty training journey a fun, exciting and easier experience during these challenging circumstances. Rock on, Kim + The Pottys team
Are your products safe?
Yes. Our products have been tested against mandatory and rigorous CPSC standards
I want to start potty training now. Which package should I choose?
Our 'Rock At Potty Training' Online Course provides you immediate access to our online videos as well as digital downloads of our Reward Chart, stickers, book, instruction cards, certificate and activity sheets! Simply choose what you will reward your child with (we like small toys vs food!), and a few potty training essentials for your home (like a potty!) and you can get started immediately!